Scope

This policy covers consulting, advisory, program-review, and training services supplied by WorldSync Enterprises LLC. Any project-specific cancellation or refund terms will be disclosed and agreed in writing before purchase. A signed engagement agreement governs where its terms differ, subject to applicable law.

Canceling before work begins

You may request cancellation by emailing matt@worldsync.org. If work has not begun, payments will be refunded except for nonrecoverable third-party expenses that you expressly approved in advance.

Canceling after work begins

If work has begun, WorldSync will account for services already performed at the agreed rates or milestones, together with nonrecoverable third-party expenses approved in advance. Any remaining prepaid balance will be refunded. If the work is billed as a fixed fee, the written agreement should specify milestones or a method for valuing completed work.

Work already delivered

Fees for completed services are ordinarily not refundable merely because a client chooses not to implement the advice or because a third-party outcome is not achieved. If the agreed service has not been delivered or you believe there is a material problem, contact WorldSync with the details so an appropriate correction, completion, or refund can be discussed. Statutory rights remain unaffected.

Rescheduling and WorldSync cancellations

Requests to reschedule meetings or training are considered according to availability and any agreed project terms. If WorldSync cancels and an alternative arrangement is not agreed, prepaid fees for services not provided will be refunded. Treatment of approved external expenses will be addressed under the written engagement agreement.

How to request a refund

Email matt@worldsync.org with your name, institution, invoice number, and the reason for the request. Do not send full card details. WorldSync will review the request and confirm any refund amount and expected processing timetable in writing. Approved refunds will normally use the original payment method where available; the provider or bank controls when the funds appear.

Returns

Consulting services are not physical goods and do not require a product return. Any physical goods or separate procurement engagement would need its own written delivery, return, and refund terms before purchase.